Find an answer.

Download Compagnion from the App Store or Google Play, or open it in your browser at compagnion.ca. Create your account with your email address or your phone number: the app guides you, one question per screen.

On the sign-in screen, tap “Forgot your password?” and follow the steps.

In your account settings, you can ask for a code by email each time you sign in, and get backup codes in case your mailbox becomes unavailable. A 4-digit lock code also protects the app when it opens on your phone.

Yes. From your list of accounts, “Add account” adds another one, and you switch from one to the other in a single gesture.

Your data stays in your account, and you find it again the next time you sign in. Only your private journal, which exists only on that phone, is permanently erased: the app warns you first.

A free 7-day trial is offered when you sign up, and 14 days if someone close to you invited you. No payment is requested during the trial.

In your profile, open “My subscription”, then “Manage my subscription”: the app takes you to the right place depending on how you pay. With the App Store, you can also go through iPhone Settings, your name, then Subscriptions; with Google Play, through the Google Play app, Payments & subscriptions. Access stays active until the end of the paid period.

The family plan brings 2 to 8 people together under a single Plus subscription, paid by its holder; the price depends on the number of seats. Open “Family plan” in your profile to invite your loved ones. A person removed from the plan keeps their account and their data.

For a purchase made on the App Store or Google Play, the request is made to the store, under its rules. For a card payment, write to us from the page Contact.

In your profile, “Export my data” gives you a summary, your record in FHIR R4 format, or a backup. “Send to my doctor” sends a summary or your record by email.

In your account settings, tap “Delete my account permanently”. You can also follow the page Delete my account and my data. Your data is then erased as set out in our privacy policy.

Nowhere: the analysis is done on your phone, then the photo is erased. Only the numerical results are saved to your account.

Your private journal and your lock code. For everything else, see our privacy policy.

Tap “Report” on the post or message concerned. After several reports, a post is hidden and its author receives a warning; after three warnings, the account can be suspended.

In “My privacy”, you choose who can write to you and find your blocked profiles. “Block” is also offered from a conversation.

Open the post, then its menu: you can edit or delete it at any time.

Your activity, your consistency, the views on your videos and referrals earn you points. You will find them in “My rewards”.

In “My rewards”, for perks or a cash payout. Redeeming requires the Plus subscription. For a payout, enter the payment destination the app offers for your country.

In “Invite my loved ones”: the person you invite receives 14 days of Plus, and you receive one month.

In the iPhone or Android app, open “My data sources” in your profile, then allow reading the data of your choice (steps, sleep…). A watch connected to Apple Health or Google Health then feeds Compagnion.

Check that they are allowed. On iPhone: Settings, then Compagnion, then Notifications. On Android: Settings, Apps, Compagnion, then Notifications.

Allow camera access for Compagnion in your phone settings: Settings, then Compagnion on iPhone; Settings, Apps, Compagnion, then Permissions on Android.

Yes, for the most part: the app keeps your data on the phone and syncs it with your account as soon as the network is back.

On iPhone and Android, Compagnion follows your phone's language: you change it in Settings, then Compagnion. In the browser, open the app settings, Language and region. Compagnion is available in 12 languages.